Frequently Asked Questions
Everything you need to know about shipping, returns, and our latest collections.
What is your shipping policy?
We offer worldwide shipping via UPS and DHL. Domestic orders typically process within 3-5 business days, while international shipping times vary by location and customs processing.
How do I return or exchange an item?
Returns are accepted within 14 days of delivery for a refund or store credit, provided items are in original condition with tags attached. Please note that certain exclusive collaborations and 'Final Sale' items are non-returnable.
Can I cancel or modify my order?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee cancellations or modifications once the order is confirmed.
How do I know what size to order?
A detailed size guide is available on each product page. Our garments generally follow a tailored aesthetic; if you prefer a more relaxed fit, we recommend sizing up.
Do you restock sold-out items?
To maintain exclusivity, most of our seasonal collections and limited-edition collaborations do not restock. We recommend signing up for our newsletter to receive notifications on new drops and potential restocks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.